Luckycalico Privacy Policy – Data Protection & Security

At Luckycalico, your privacy and security are our top priorities. This Privacy Policy explains how we collect, use, and safeguard your personal information with strict compliance standards. With SSL encryption, Google 2FA, and fund passwords, Luckycalico ensures that every player enjoys a safe and transparent gaming environment.

Information We Collect

To provide a secure and seamless gaming experience, Luckycalico collects certain types of information from players. All data gathered is used strictly for account management, transaction processing, and compliance with legal requirements.

Personal Information

• When registering, players provide a username, password, email address, and mobile number.
• Once submitted, the username cannot be changed, so we recommend choosing a name that is both secure and easy to remember.

Financial Information

• For deposits and withdrawals, members may link up to five bank cards or e-wallet accounts.
• The cardholder’s name must match the registered account name to ensure security and prevent fraud.

Device & Connection Information

• Luckycalico automatically records IP addresses, device type, and browser details.
• This helps detect unusual logins, prevent unauthorized access, and improve system stability.

Gaming Activity

• Basic logs of betting records, transaction history, and game results are collected to ensure fair play and to provide players with access to their past activity.

All information collected is kept strictly confidential and is never sold to third parties. Data is only retained as long as necessary for account operations and compliance with gaming regulations.

How We Use Your Information

Luckycalico values transparency in how player data is handled. All information collected is used strictly to provide secure services, improve the platform, and comply with legal requirements. We never misuse or sell personal details.

Account Management & Transactions

• Personal and financial details are required to create your account, verify ownership, and process deposits or withdrawals quickly and securely.

Identity Verification & Fraud Prevention

• Information is used to confirm the identity of each member, prevent multiple-account abuse, and comply with international KYC (Know Your Customer) and AML (Anti-Money Laundering) standards.

Platform Improvements

• Device data and gaming activity help optimize website performance, troubleshoot technical issues, and deliver smoother gameplay across both desktop and mobile.

Promotions & Communication

• With player consent, Luckycalico may send bonus alerts, event invitations, or important service updates via email, SMS, or Telegram. Members can opt out of promotional messages at any time.

Legal & Regulatory Compliance

• Data may be used to meet obligations under Philippine gaming regulations and international licensing rules, ensuring that the platform remains fully compliant.

By using this data responsibly, Luckycalico ensures that all members enjoy a safe, fair, and enhanced gaming experience.

Data Storage & Protection

Protecting player information is at the heart of Luckycalico’s operations. All personal and financial data is stored on secure servers with the highest industry standards to prevent unauthorized access.

SSL Encryption

• Every transaction is protected by 128-bit SSL encryption, ensuring that sensitive details such as passwords, card numbers, and withdrawal requests remain private.

Intrusion Detection System (IDS)

• Luckycalico employs 24/7 IDS monitoring to detect and block suspicious activities, unauthorized logins, or abnormal betting patterns.

Two-Factor Authentication (2FA)

• Players are encouraged to enable Google Authenticator for an extra layer of security. This ensures that even if a password is compromised, unauthorized access is still prevented.

Fund Password Protection

• Withdrawals require a fund password, separate from the login password, to provide added protection for financial transactions.

Data Retention & Deletion

• Player data is stored only for as long as necessary to comply with legal and operational requirements. Once no longer needed, data is securely deleted from our systems.

By combining these multiple layers of security, Luckycalico guarantees that your account, funds, and personal information are always protected against threats.

Sharing of Information

• Luckycalico respects your privacy and does not sell, trade, or rent personal data to third parties under any circumstances. Information may only be shared in specific cases where it is necessary to ensure smooth operations, comply with regulationsưor protect the integrity of the platform.

Regulatory Authorities

• Data may be disclosed to government agencies or regulators when legally required under Philippine law or international gaming licenses.

Payment Processors

• Financial details may be shared with trusted banks, e-wallets, or cryptocurrency providers to complete deposits and withdrawals securely.

Auditing & Compliance Bodies

• Independent auditors or testing laboratories (e.g., GLI for RNG certification) may review data to confirm compliance with fair gaming standards.

Fraud & Security Enforcement

• In cases of suspected fraud, money laundering, or bonus abuse, Luckycalico may share information with anti-fraud partners or law enforcement.

Outside of these limited scenarios, all personal data remains strictly confidential and accessible only to authorized staff. This betting platform guarantees that your information will never be misused for commercial purposes.

Your Rights as a Player

At Luckycalico, every member has full control over their personal information. We are committed to respecting your rights as a player and providing transparent processes to manage your data.

Right to Access

• You may request a copy of the personal data stored in your account, including registration details, transaction records, and gaming history.

Right to Update or Correct Information

• Players can update contact information, such as email or phone number, at any time by contacting Customer Support. However, certain details like username and registered bank account cannot be changed for security reasons.

Right to Delete Data

• If you decide to close your Luckycalico account, you may request the permanent deletion of your personal data. Once confirmed, all associated records will be securely erased in compliance with data retention policies.

Right to Withdraw Consent

• You may opt out of receiving promotional communications via email, SMS, or Telegram. Transactional or security-related notifications, however, will still be sent.

Right to File Complaints

• If you believe your data has been mishandled, you have the right to file a complaint with Luckycalico’s support team. All complaints are addressed within 48 hours.

By upholding these rights, Luckycalico ensures that players are empowered to manage their data and enjoy a transparent, trustworthy gaming environment.

Account & Password Security

The security of your account is a shared responsibility between Luckycalico and you as the player. While we provide advanced tools and systems to safeguard your information, it is equally important for members to follow safe practices.

Login Credentials

• Players must choose a strong password when registering. For maximum protection, we recommend using a unique combination of letters, numbers, and symbols.
• Change your password immediately upon your first login and update it regularly.

Fund Password

• In addition to the login password, withdrawals at Luckycalico require a separate fund password. This ensures that even if your account is accessed without permission, your funds remain protected.

Two-Factor Authentication (2FA)

• Members are encouraged to activate Google Authenticator for added security. This provides a one-time verification code each time you log in.

Player Responsibility

• Do not share your username, password, or fund password with anyone. Luckycalico is not liable for losses caused by players sharing account details with others.

Password Recovery

If you forget your password, you can reset it by contacting Customer Support and verifying your identity. For your safety, never share personal information with third parties claiming to represent Luckycalico.

By combining system protections with responsible player behavior, Luckycalico guarantees a safe environment where your account and funds remain secure at all times.

Cookie Policy

To provide a smoother and more personalized experience, Luckycalico uses cookies and similar technologies. Cookies are small files stored on your device that help us remember preferences, analyze site performance, and improve gameplay.

Purpose of Cookies

• Save your login session so you don’t need to re-enter details every time.
• Remember language preferences and display settings for a better user experience.
• Analyze traffic patterns to optimize website speed and reliability.

Data Security

• Cookies do not store sensitive information such as passwords, bank details, or personal ID numbers. All financial data is encrypted and never transmitted through cookies.

Managing Cookies

• You may choose to disable cookies via your browser settings. However, this may affect certain functions, such as automatic logins and game loading speed.

By continuing to use Luckycalico’s services, you agree to our use of cookies to ensure a more efficient and customized platform experience.

Updates to Privacy Policy

Luckycalico may update this Privacy Policy from time to time to reflect changes in technology, regulations, or company practices. Any revisions will be published directly on the official website, and the “Last Updated” date will be clearly displayed at the top of the page.

Players are encouraged to review the Privacy Policy periodically to stay informed about how their information is protected. Continued use of Luckycalico services after updates are posted will be considered as acceptance of the revised terms.

If significant changes are made, Luckycalico will notify members via email or in-platform announcements to ensure full transparency.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your data is handled, Luckycalico provides multiple support channels for quick assistance.

• 💬 Live Chat – available 24/7 directly on official website.
• 📧 Email – [email protected] for inquiries, complaints, or privacy-related issues.
• 📱 Telegram – join the official Luckycalico PH community for updates and support.

Our dedicated support team will respond as quickly as possible, with a target resolution time of within 48 hours for all privacy-related requests.

Here, your privacy matters. We are always here to ensure your information remains secure and your gaming experience stays safe.

Conclusion

Protecting your privacy is more than just a policy; it is a commitment. Luckycalico ensures that every piece of information you share with us is handled with the highest standards of security, fairness, and transparency. From registration and payments to gameplay and account management, we combine advanced technology with strict compliance to keep your data safe.

By choosing Luckycalico, you are joining a trusted platform where your security is our top priority. We encourage all players to review this Privacy Policy regularly and reach out to our support team with any questions. Together, we can create a gaming environment that is not only entertaining but also safe and responsible.

Register with Luckycalico today and enjoy a gaming experience built on trust, protection, and fairness.